FAQ
Q: Are your baby bottles compliant with FDA and CPSC standards?
A: Yes! All our baby bottles meet strict FDA food-contact safety standards and CPSC regulations. They are made with lead-free materials (≤100ppm lead content), free of harmful phthalates (≤0.1% content), and designed with anti-choking nipples (no small detachable parts). Each bottle includes a CPSC-compliant tracking label with batch number for traceability, and we provide a Children’s Product Certificate (CPC) upon request. Glass bottles undergo additional impact resistance testing to meet ASTM F404 standards.
Q: How to choose the right diaper size for my baby?
A: Our diapers follow U.S. standard sizes, based on baby weight and age (as a guide):
- Newborn (NB): 0–10 lbs (0–4.5 kg), for newborns up to 1 month.
- Size 1: 8–14 lbs (3.6–6.4 kg), 1–3 months.
- Size 2: 12–18 lbs (5.4–8.2 kg), 3–6 months.
- Size 3: 16–28 lbs (7.3–12.7 kg), 6–12 months.
- Size 4: 22–37 lbs (10–16.8 kg), 12–24 months.
We recommend checking the weight range first, as baby body types vary. If your baby is between sizes, opt for the larger size for a better fit. Our overnight diapers offer enhanced absorbency for 12+ hours of protection, suitable for babies of all sizes.
Q: Are your baby wipes safe for sensitive skin or eczema-prone babies?
A: Yes! Our sensitive-skin baby wipes are formulated to be gentle on delicate skin, meeting FDA non-toxic standards. They are fragrance-free, alcohol-free, paraben-free, and hypoallergenic, with a pH-balanced formula that matches baby’s skin. We also offer organic cotton wipes for extra-sensitive skin or eczema-prone babies. Avoid using wipes on broken or irritated skin, and discontinue use if a rash develops—contact your pediatrician if symptoms persist.
Q: Can I return diapers if they don’t fit my baby?
A: Unopened, unused diaper packs can be returned within 30 days of delivery, provided the packaging is intact and no tampering is evident. You will need to request a Return Authorization (RA) number first, and you will be responsible for return shipping costs plus a 10% restocking fee. Opened diaper packs are non-returnable due to hygiene risks for infants. We recommend purchasing a small pack first to test the fit before buying in bulk.
Q: Do you offer bulk purchase discounts for daycares or hospitals?
A: Yes, we offer tiered bulk discounts for childcare facilities, hospitals, and baby boutiques, with additional compliance support:
- 20–49 units: 15% off retail price + free standard shipping + CPSC compliance documentation (CPC certificates, batch tracking records).
- 50–99 units: 25% off retail price + free expedited shipping + bulk packaging + dedicated compliance liaison.
- 100+ units: 35% off retail price + dedicated account manager + priority shipping + customized batch tracking for CPSC compliance + free product safety training materials.
Contact our wholesale team via the customer service hotline to discuss your order requirements, compliance needs, and delivery timelines.